What is MealTime Online?

MealTime Online is a secure website that you can use to:

• Make credit-card payments online to add funds into meal accounts
• View cafeteria account purchases
• View payments made online

How do I get started?

Go to: www.mymealtime.com or download the app on Google Play or Apple Store.  

Follow the prompts to create your own unique username and password.   

Is an email address required in order to use MealTime Online?

Yes. MealTime Online requires an email address to set up your profile. Your email address will be used to send confirmations of your online deposit. You will also get an email if you have forgotten your password and ask to have it reset. MealTime can also email low balance alerts upon your request. Your email address is secure and will not be sold to a third party.

Is there a fee for the MealTime Online Payment service?

Yes, there are convenience fees when you make an online deposit into your student’s account.  There is no fee to add students, check account balances, and set reminders. 

After viewing a page for a while, I click on a link, and I end up back at the Login screen. Why does this happen?

When there is no activity on a page for 20 minutes, you are automatically logged out for security reasons.

How do I change my personal information such as my email address or password?

To change the personal information for your MealTime Online profile, simply sign in and click settings on the right side of the page. Select MyMealTime.com Account.  Make the changes you prefer and click save.

Is my personal information shared with any other companies?

No, the information that you provide as part of your profile setup is used only for the purposes of MealTime Online. It will never be shared or sold to any other parties.

What precautions has MealTime Online taken to protect my privacy?

MealTime Online respects your right to privacy. Your personal information is never sold to any third parties. We do not store or keep any of your credit card information.

MealTime Online has taken several steps to protect the security of your online transactions. They use a Secure Socket Layer (SSL) connection that provides 128-bit encryption of all deposit/credit card information. MealTime Online uses a Server Digital ID Certificate through VeriSign. Once your SSL connection is established, your browser window will indicate either a “closed padlock” or an “unbroken key” icon at the bottom of your browser window. SSL, 128-bit encryption, and a Server Digital ID Certificate all work in tandem to ensure that nobody can get to your private, sensitive information.

How can I get more help?

Your student’s school or the district school nutrition services office is the best source of information if you have questions about student IDs, student profile information, or status of your free and reduced price meal application. If you have questions about the website or payment processing, please contact MealTime Online at www.mymealtime.com or (800) 755-0904.

What Are MealTime Online Terms Of Use?

The Terms of Use Policy can be viewed at www.mymealtime.com.

I am locked out of the site. How can I clear this to retry my username and password?

Once you are locked out of the site, you must close all open instances of the app/browser and restart it before trying again.

My email address has changed, so the new password keeps getting sent to an email address I cannot access. What can I do?

To protect student identities, we can only email new passwords to the email address on file. If you cannot retrieve email from the old address, please create a brand new MealTime Online login and then add the student to that new profile. You will need the student’s Student ID to do this. You won’t lose any student history by doing this as history follows the student, not the MealTime Online profile.

How do I add a student to my profile?

• Once you create your profile, simply Sign In.
• Click on ‘Manage Cafeteria Accounts’ then Click ‘Add Student – New’.  
• Select a state.
• Enter your student’s school.
• Enter your student’s First Name Only and Student ID

Can I add more than one student to my MealTime Online profile?

Yes. Simply follow the process for adding a student above, as many times as you need.

How do I remove a student from my profile?

Click ‘Manage Cafeteria Accounts’, then click ‘Edit’ on the student you want to remove. Click ‘Delete’, then click ‘OK’.  You will then get a message – “Account Successfully Deleted”. This does not remove the student from MealTime but simply disassociates the student with your MealTime Online profile. The student will still have a meal account at the school. 

Can I transfer money from one student to another using MealTime Online?

No. You cannot transfer money using MealTime Online, but the district school nutrition services office can do this for you. Please contact them at (847) 593-4341 for assistance.

What happens at the end of the school year to the money that is left in my student‘s account?

The money left in your student’s account remains in the account for use the following year. Parents can request a refund at any time if the balance exceeds $5.00.  Refunds are only given if student fees are completely paid in Skyward.

My student has withdrawn from this school district. How do I get a refund of the money left in my student’s account?

Please contact the school or the district school nutrition services office and request a refund of any remaining meal account money if the balance exceeds $5.00. Refunds are only given if student fees are completely paid in Skyward.

Can MealTime Online email me when my student’s balance hits a certain amount?

MealTime Online can provide low balance alerts. Simply set up the notification you want to receive. Select ‘Settings’ at the right of the page, then select ‘Notification Settings’ to allow notifications. Once this is done, select ‘Manage Cafeteria Accounts’ at the right of the page.  Select ‘Edit’ on the student, then follow the prompts to set up the notification for each student account.   

I believe there is a mistake in what my student was charged. Can you fix this?

MealTime Online allows you to view the meal service transactions performed at the school, so please contact the district school nutrition services office with any questions regarding your student’s purchases. They should be able to make corrections if needed.

How can I restrict my student’s meal or a la carte purchases?

The district school nutrition services office has the ability to add restrictions to your student’s meal account. Please contact the office at (847) 593-4341 regarding the types of restrictions that can be put in place.

My student is not showing at the correct school. What should I do?

If you are seeing your student at the wrong school, and it is during summer break or just prior to the beginning of a new school year (June or July), you need not do anything. These data changes occur automatically and may not be completed until just before the start of the new school year. You should never make a deposit when your student appears at the wrong school.

At any other time of year, click “Remove” to remove your student from your profile, then click “Add New Student” to add your student at the correct school. Again, you should not make deposits until your student is displayed at the correct school.

How do I deposit funds into my student’s account?

After you sign in to MealTime Online and add your student to your profile, click on the link at the right of the page  ‘Home – Deposit Funds’. This will bring up a list of students on your account.  Click on the “Add $” for the student account you want to deposit money into.  Enter the desired deposit amount and follow the prompts (Go To Checkout or Add to Cart) to complete the transaction. 

When I try to make a deposit, the message “Please contact your School District to request this feature” appears. Why?

You may not yet have a student on your profile. If there is no student listed under Students In Household, click “Add New Student” to add your student.

Why didn’t I receive an email confirmation after making a deposit?

MealTime Online will always send a deposit confirmation to the email address that you provided when creating your profile. Verify that the email address is correct by selecting Settings at the right of the page — then click on MyMealTime.com Account. If the email address is incorrect, change it and click Save. If the email address is correct, then verify that the deposit confirmation email is not being blocked as junk or spam email by allowing emails from online@mymealtime.com.

After making a deposit, how long does it take before the funds are available in my student’s account?

Online deposits will be transferred automatically to your student’s meal account. 

Why is my student’s online balance not showing the deposit?

Please verify that you received a confirmation email from MealTime at the time of the deposit. If you received the confirmation email and the deposit isn’t showing in the account, contact MealTime Tech Support for assistance at (800) 755-0904 or www.mymealtime.com.

What are the minimum and maximum deposit amounts?

When making a deposit, the total deposit amount must be at least $20.00, and at most $50,000.00.

How can I view the history of my online deposits?

After you sign in to MealTime Online, click “View Receipts” to the right of the student whose transaction you wish to view. These details, including the history of online deposits, will be displayed.

How can I view the transactions that took place in previous months?

• Click the “View Reports” to the right of the student name whose transaction you wish to view.  
• Click on “Cafeteria Account Statement Report”.  Select the date range, and the student name you want to see transaction history.  
• Check the box “Show complex statements for all cafeteria account members.”
• Click on “Generate Report”.

These details, including the history of online deposits, will be displayed in a new window. 

I’ve made a mistake, how do I receive a refund?

Once a payment has been made, the deposit is transferred to your student’s account at the school and the actual funds are transferred to the district office. It is very important that you carefully review the deposit information for accuracy before completing the transaction. If you want to request a refund, please contact the district school nutrition services office directly at (847) 593-4341.

I sent my student with cash/check and it has not yet been deposited. Why?

MealTime Online allows you to view the meal service transactions completed at the school, so please contact the school if the cash or check has not yet been deposited.